Falklands : FIG Disappointed over Chamber of Commerce Pulling out of Telecommunications Users Group
Submitted by Falkland Islands News Network (Juanita Brock) 25.03.2009 (Article Archived on 08.04.2009)
The Chamber of Commerce is disappointed with the Falkland Island Government’s press release this morning regarding the Telecommunications Users Group
Statement re FIG Telecommunications User Group release
The Chamber of Commerce is disappointed with the Falkland Island Government’s press release this morning regarding the Telecommunications Users Group. Whilst the Chamber welcomes FIG’s admission that telecommunications are in need of considerable examination, it views some of the content of the release as unwarranted and disingenuous. The Chamber has been a significant force in promoting action by FIG to improve performance of the telecommunications monopoly. This was necessary as FIG had failed to include performance criteria in its contract with the provider, a shortcoming which the Chamber believes has affected all users not just the business community.
The Chamber and its representatives were not going to stand idly by and participate in a user group which allowed the service provider to walk all over the consumer, we demanded greater regulatory transparency, valid service level statistics, timely improvements etc. and we were not seeing any of this in the User group meetings, or in any actions resulting from them.
The Chamber is more than happy to meet with Dr Doyle to discuss how telecommunications can be improved to all users benefit and trusts that his recommendations for improvements will be followed up with action rather than being consigned to the filing cabinet. It does not believe that the Users Group was developing as an effective forum to drive service improvements forward.
Chamber Council
18/3/2009
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