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St Helena : ST HELENA COMPLAINTS PROCEDURE
Submitted by Saint Helena Herald (Public Relations Information Office) 08.09.2013 (Article Archived on 06.10.2013)

St Helena Government has launched a dedicated web page on the SHG website to help and guide customers through the complaints procedure process - available at: http://www.sainthelena.gov.sh/complaint-procedures/.





ST HELENA COMPLAINTS PROCEDURE



 



 St Helena Government has
launched a dedicated web page on the SHG website to help and guide customers
through the complaints procedure process - available at:
http://www.sainthelena.gov.sh/complaint-procedures/.



However,
customers who cannot access the internet to make a complaint or provide
feedback they receive from St Helena Government can obtain leaflets from the
Customer Service Centre, and help also is also available from SHG reception
areas or Council Members.



SHG is
committed to providing a high quality service but this can only be achieved
through customer feedback. SHG will listen and respond to any comments
received.



SHG aims
to:




allow complaints to be made as easily as possible




treat all complaints seriously




deal with a complaint promptly and politely




respond in the right way V for example, with an explanation

or an apology where the organisation got things wrong and provide feedback on
any action taken




learn from complaints and use them to improve its services



Customers
have the right of confidentiality as well as the right to be kept informed of
progress and outcomes.



An SHG
employee can use the complaints procedure to make a complaint about a service
received as a member of the public but cannot use it to make a
work-related complaint.



All
complaints forms should be submitted to Mrs Carol George, Corporate Services
Executive Manager, 1 Main Street or via email address
customer-relations@sainthelena.gov.sh.



SHG



6
September 2013



 

This article is the Property and Copyright of Saint Helena Herald.

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